The Thursday Styles section of the New York Times is the highlight of my work week procrastination. It represents the Godiva chocolate of brain candy. This week I was thrilled to read an article titled, 'Can I Help You?' Irks the Web-Savvy Customer.
Finally someone pinpointed my frustration with shopping in stores. One of the worst sounds ever is that of a salesperson asking, "Is there anything I can do to help you?", in a voice that rivals Mariah Carey's whistle registry. I fight the urge to respond, "You can stop talking to me like a 3-year old." For this reason I can often be found shopping in sunglasses and wearing earbuds. Half of the time my iPod isn't even on.
Despite the repeated offers of help, I find most salespeople unable to provide necessary assistance. Countless times I have been hounded when entering to the store but have left without purchasing anything because no one was managing the dressing rooms or cash registers. Retailers aren't the only ones that make this mistake. Many businesses advertise their "good service" and to them it means having employees who can say "Hi, how are you" but are unable to operate a cash register. I wish companies would advertise instead that their products and services are so superior that I will never have to utilize their customer service line.